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Satisfaction survey

Thank you to everyone that took the trouble to complete our satisfaction survey before Christmas. The winner of £50 John Lewis voucher lives in Manchester Road, Brampton.

We will write to everyone that commented about the service we provide, and suggestions for improvements.

93% of you were satisfied with our service, 84% were satisfied with the overall quality of their home, and 75% thought that the rent provided value for money. 59% were satisfied with our contractors. We accept that we face challenges in some areas, and we will be working very hard with our partners in order to improve.

Thanks again.

About the author

Ermine Street Housing

At Ermine Street Housing we believe in putting our customers at the heart of everything we do.

We pride ourselves on offering competitive market rents, transparency and no hidden costs in terms of fees and other charges, which we try to keep to a minimum to make sure we provide excellent value for money. For more details look at our rates in our offer.

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The road to home

We pride ourselves on offering competitive market rents, transparency and no hidden costs in terms of fees and other charges. For more details look at our rates in our offer.

At Ermine Street Housing we believe in putting our customers at the heart of everything we do.

Duncan Vessey, Head of Ermine Street Housing

Ermine Street Housing

South Cambridgeshire Hall

Cambourne Business Park

Cambourne

CB23 4EA

Email contact@erminestreethousing.co.uk

 

Contact us

For more information about what we do, please get in touch and someone will be able to help you.